What: Standing for your rights without hurting others
Why it is important: Generally when we communicate to others, there are three possibilities of responding:
Passive : Loose yourself Aggressive:Loose Others Assertive : “Win-Win”
Where/when: When you are able to say what you want to say without hurting others’ feeling.
The three-line assertion technique:
1. You understand and summarize the facts of the situation.
2. You indicate your feelings towards the situation.
3. You state your requirements, reasons and benefits to the other party, if appropriate.